Contact Us

1745 Gaylord DrAustin, TX 78728United States

Monday – Friday
9:00 AM – 6:00 PM

We’d Love to Hear From You

At WHYMS AWE, we believe clear and responsive customer service is an important part of the online shopping experience.

Whether you have a question about your order, need help with jewelry sizing or product details, want an update on shipping, or simply need more information about our collection, our Customer Support team is here to assist you.

We aim to provide clear, professional, and timely support throughout your shopping experience.

Get in Touch

Have a question? We’re here to help.

Our Customer Support team can assist you with:

• Order information
• Shipping and delivery updates
• Tracking inquiries
• Returns and refunds
• Exchanges
• Payment questions
• Product details
• Necklace, ring, or bracelet sizing
• Jewelry measurements
• General customer support inquiries

Before Contacting Us

To help us review your request efficiently, please include the following information whenever applicable.

Order Number

If your inquiry relates to an existing order, please provide your order number.

Email Address Used at Checkout

Please provide the email address used when placing your order so we can locate the applicable order information.

Reason for Your Request

Please briefly explain your question or issue.

For example:

• Shipping question
• Tracking inquiry
• Delivery issue
• Return or exchange
• Refund inquiry
• Payment question
• Product information
• Jewelry sizing assistance
• Damaged or incorrect product
• Other customer support request

For damaged, defective, or incorrect products, please include clear photographs when applicable.

Product & Size Assistance

If you have questions about a WHYMS AWE jewelry product before purchasing, please contact us with the product name or product link whenever possible.

We can assist with available information regarding:

• Necklace length
• Pendant dimensions
• Ring sizing
• Bracelet sizing
• Earring measurements
• Available product variants
• Product specifications

Product-specific measurements shown on the applicable product page should be used as the primary reference.

Order & Shipping Support

After successfully placing an order, you should receive an order confirmation email at the email address provided during checkout.

Once your order has shipped, a shipping confirmation email with tracking information will normally be provided when available.

Our current standard shipping information is:

Shipping Destination: United States
Standard Shipping: Free on eligible U.S. orders
Order Cut-Off: 12:00 PM Eastern Time
Processing Time: 1–3 Business Days
Transit Time: 6–9 Business Days
Estimated Total Delivery: 7–12 Business Days

For complete information about processing, shipping, tracking, and delivery, please review our Shipping Policy.

Returns & Refund Support

If you would like to request a return, exchange, or refund, please contact us before sending any product back.

Eligible return and exchange requests may be submitted within:

30 Days From the Date of Delivery

Returned products must meet the applicable condition requirements described in our Return & Refund Policy.

Approved returns are completed:

By Mail

The return shipping label is generally:

Customer's Responsibility

WHYMS AWE charges:

$0 Restocking Fee

Approved refunds are processed within:

3 Days

after the returned product has been received, inspected, and approved where applicable.

Please contact us before returning any product.

Return Address Notice

The business address listed below is not automatically the return address.

Our Customer Support team will provide the applicable return instructions and authorized return mailing information after reviewing your return request.

Do not mail returned products directly to our business address unless our team specifically confirms that it is the authorized return location.

Customer Support Hours

Our Customer Support team is available:

Monday – Friday
9:00 AM – 6:00 PM

We aim to respond to customer inquiries within approximately:

24–48 Hours on Business Days

Messages received during weekends, public holidays, or periods of unusually high inquiry volume may require additional response time.

Contact Form

You may also contact us through the contact form available on our website.

Please make sure your email address is entered correctly so we can respond to your inquiry.

When contacting us regarding an existing order, please include your order number whenever possible.

Our Commitment

At WHYMS AWE, we aim to provide clear communication and reliable customer support throughout your shopping experience.

From discovering a piece of jewelry to receiving your order and requesting after-sales assistance, our goal is to make important information easy to understand and customer support easy to reach.

Thank you for choosing WHYMS AWE.

We look forward to assisting you.