Refund policy

At WHYMS AWE, we want every customer to have a clear and reliable shopping experience.

If you are not completely satisfied with your purchase, eligible products may be returned or exchanged according to the conditions below.

This Return & Refund Policy applies to eligible orders purchased through www.whymsg.com.

Return Window

Customers may request an eligible return or exchange within:

30 Days From the Date of Delivery

The return period begins on the date the order is delivered.

Return or exchange requests submitted after the 30-day return period may not be accepted.

Return Eligibility

WHYMS AWE accepts eligible returns for both:

  • Defective products

  • Non-defective products

Eligible return reasons may include:

  • Defective products

  • Products damaged during delivery

  • Incorrect products received

  • Incorrect color or variant received

  • Product does not meet expectations

  • Change of mind

All returned products must meet the condition requirements described below.

Product Condition

Returned products must be:

New Products Only

To qualify for a return or exchange, products must:

  • Be unused

  • Be unworn

  • Remain in their original condition

  • Include original tags when applicable

  • Include original accessories or components when applicable

  • Include original packaging when applicable

  • Be free from scratches, stains, odors, damage, alteration, or signs of use

Products that have been worn, used, altered, damaged after delivery, or otherwise show signs of use may not qualify for a return or exchange.

Jewelry Return Condition

For necklaces and other jewelry products, please take reasonable care when inspecting the item after delivery.

Returned jewelry should:

  • Remain unworn and unused

  • Be returned with applicable packaging

  • Include any original accessories or components

  • Be free from scratches, marks, damage, or signs of wear

Please package jewelry securely before returning it to help prevent damage during transit.

How to Request a Return

Before sending any product back, please contact our Customer Support team.

Please provide:

  • Full name

  • Order number

  • Email address used during checkout

  • Product name or item details

  • Reason for the return

  • Photos if the product is damaged, defective, or incorrect

Contact us at:

info@whymsg.com

After reviewing your request, we will provide the applicable return instructions and authorized return mailing information.

Please do not send products back before receiving return instructions.

Return Method

Approved returns must be sent:

By Mail

Returns must be shipped according to the instructions provided by our Customer Support team.

We recommend using a trackable shipping service and keeping the shipping receipt and tracking number until the return process has been completed.

Return Shipping Label

The return shipping label is:

Customer's Responsibility

Customers are generally responsible for obtaining and paying for the return shipping label.

If you received an incorrect, damaged, or defective product, please contact us before sending the item back so we can review the situation and provide the appropriate instructions.

Return Shipping Costs

Return shipping costs are generally the customer's responsibility.

Where the return results from an error on our part, such as receiving an incorrect, defective, or damaged product, we will review the circumstances and provide the appropriate resolution.

Any rights required by applicable law remain unaffected.

Restocking Fee

WHYMS AWE does not charge a restocking fee for eligible approved returns.

Restocking Fee: $0

No restocking fee will be deducted from an eligible approved refund.

Exchanges

WHYMS AWE accepts eligible exchanges within:

30 Days From the Date of Delivery

Customers may request an exchange for:

  • Another available product variant

  • Another available color

  • Replacement of an incorrect product

  • Replacement of a defective or damaged product

Exchange requests are subject to product availability.

The returned product must meet the same eligibility and condition requirements described in this policy.

If the requested replacement is unavailable, we may offer another available option or issue an eligible refund.

Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery.

If you receive a product that is:

  • Damaged

  • Defective

  • Incorrect

  • Missing an expected component

please contact us within the applicable 30-day return period.

Please provide:

  • Order number

  • Description of the issue

  • Clear photos of the product

  • Photos of the packaging when applicable

  • Photo of the shipping label when applicable

Please keep the product and original packaging while your request is being reviewed.

Our Customer Support team will review the information provided and assist with the appropriate next steps.

Non-Eligible Returns

A product may not qualify for return if:

  • The return request is submitted after the 30-day return period

  • The product has been worn

  • The product has been used

  • The product has been altered

  • The product has been damaged after delivery

  • Required components or accessories are missing

  • Applicable packaging is missing where required

  • The product shows signs of use

  • The return does not follow the provided return instructions

This does not limit any rights that may apply to defective, damaged, or incorrect products under applicable law.

Return Inspection

After the returned product arrives at the authorized return location, it will be inspected.

The inspection may include verification of:

  • Product condition

  • Signs of use or wear

  • Original packaging where applicable

  • Original tags where applicable

  • Included accessories or components

  • Damage or alteration

We will notify you regarding the status of the return after inspection.

Returns that do not meet the applicable conditions may not qualify for a refund or exchange.

Refund Processing Time

Once your returned product has been:

  1. Received

  2. Inspected

  3. Approved

WHYMS AWE will process the approved refund within:

3 Days

The refund will generally be issued to the original payment method used during checkout.

Refund Posting Time

After WHYMS AWE submits an approved refund, your:

  • Bank

  • Credit card issuer

  • Digital wallet provider

  • Payment provider

may require additional time for the funds to appear in your account.

This additional posting period is controlled by the applicable financial institution or payment provider and is separate from WHYMS AWE's refund processing time.

Refund Amount

Approved refunds generally include the amount paid for the eligible returned product.

The following costs may generally be non-refundable:

  • Return shipping costs

  • Additional service charges

  • Other non-refundable charges clearly disclosed before purchase

If the return results from an error on our part, the applicable refund amount will be reviewed according to the circumstances and applicable requirements.

Refund Method

Approved refunds are generally returned to the:

Original Payment Method

We generally cannot redirect an approved refund to another:

  • Credit or debit card

  • Bank account

  • Digital wallet

  • Payment account

  • Individual

If the original payment method is no longer available, the procedures of the applicable payment provider may apply.

Return Address

Please contact WHYMS AWE before mailing any return.

The business address listed below is:

Not Automatically the Return Address

Our Customer Support team will provide the applicable authorized return mailing information after reviewing your request.

Do not mail returned products directly to our business address unless our team specifically confirms that it is the correct return location.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to assist before the order has entered processing or shipment.

Once an order has entered processing, packing, or shipment, cancellation cannot be guaranteed.

Orders that have already shipped generally cannot be cancelled and, after delivery, must be handled according to this Return & Refund Policy where eligible.

Return Package Responsibility

Please package returned products securely to help prevent damage during transit.

Customers should retain:

  • Return tracking information

  • Shipping receipt

  • Carrier documentation

until the return process has been completed.

Customers are generally responsible for the return shipment until it reaches the authorized return location.

Contact Us

For questions regarding returns, exchanges, refunds, damaged products, or an existing order, please contact us:

WHYMS AWE

Phone:
+1 737-710-7023

Email:
info@whymsg.com

Business Address:
1745 Gaylord Dr
Austin, TX 78728
United States

Website:
www.whymsg.com

When contacting us regarding an existing order, please include your order number and the email address used during checkout whenever possible.

Please contact us before returning any product.

Thank you for choosing WHYMS AWE.