Shipping policy

At WHYMS AWE, we are committed to providing customers with clear, accurate, and transparent shipping information.

This Shipping Policy explains our shipping destinations, order processing times, estimated transit times, shipping charges, tracking information, and other important delivery details.

This policy currently applies to eligible orders shipped within the United States.

Shipping Destinations

WHYMS AWE currently ships eligible orders to valid residential and business addresses within the:

United States

Customers are responsible for providing complete and accurate shipping information during checkout, including:

  • Recipient's full name

  • Street address

  • Apartment, suite, or unit number when applicable

  • City

  • State

  • ZIP code

  • Email address

  • Phone number

Incomplete or incorrect shipping information may result in processing delays, failed delivery attempts, returned packages, or additional delivery expenses.

Free Shipping

WHYMS AWE currently offers:

Free Standard Shipping on All Eligible U.S. Orders

There is no minimum order value required for standard free shipping unless otherwise clearly stated.

The applicable shipping option will be displayed during checkout before the order is completed.

If additional or expedited shipping options become available, any applicable charge will be clearly displayed during checkout.

Order Cut-Off Time

Our daily order cut-off time is:

12:00 PM Eastern Time (New York Time)

Orders placed before the daily cut-off time may begin processing on the same business day.

Orders placed after the cut-off time will begin processing on the following business day.

Orders placed on Saturdays, Sundays, or U.S. public holidays will begin processing on the next available business day.

Order Processing Time

Orders are normally processed within:

1–3 Business Days

Orders are processed:

Monday – Friday

excluding weekends and applicable U.S. public holidays.

Processing may include:

  • Payment authorization

  • Order verification

  • Product preparation

  • Product inspection

  • Packaging

  • Shipping label preparation

  • Transfer to the applicable shipping carrier

Processing time is separate from shipping transit time.

Shipping Transit Time

After an order has been processed and transferred to the shipping carrier, the estimated transit time is:

6–9 Business Days

Carrier transit days are:

Monday – Friday

excluding weekends and applicable public holidays.

Transit time begins after the package has been accepted by the shipping carrier.

Estimated Total Delivery Time

The estimated total delivery timeframe is:

7–12 Business Days

This includes:

  • Order Processing: 1–3 Business Days

  • Shipping Transit: 6–9 Business Days

Business days are Monday through Friday, excluding weekends and applicable U.S. public holidays.

Delivery estimates are provided in good faith and are not guaranteed delivery dates.

Delivery Time Summary

Shipping Destination: United States
Standard Shipping Cost: Free
Order Cut-Off: 12:00 PM Eastern Time
Processing Time: 1–3 Business Days
Processing Days: Monday – Friday
Transit Time: 6–9 Business Days
Transit Days: Monday – Friday
Estimated Total Delivery: 7–12 Business Days

Order Confirmation

After successfully placing an order, you should receive an order confirmation email at the email address provided during checkout.

Please review your confirmation carefully, including:

  • Products ordered

  • Selected product options

  • Shipping address

  • Email address

  • Phone number

  • Discounts where applicable

  • Taxes where applicable

  • Order total

If you notice incorrect information, please contact us as soon as possible.

Shipping Carriers

WHYMS AWE may use different shipping carriers or logistics providers depending on factors including:

  • Delivery destination

  • Product availability

  • Package requirements

  • Carrier availability

  • Service conditions

The carrier assigned to an order may vary.

We cannot guarantee that a specific carrier will be used unless a carrier-specific service is clearly offered during checkout.

Order Tracking

Once your order has shipped, a shipping confirmation email will normally be sent to the email address provided during checkout.

Tracking information may include:

  • Tracking number

  • Shipping carrier

  • Tracking link

  • Shipment status

  • Estimated delivery information

Please allow up to:

48 Hours

after shipment confirmation for tracking information to become active or display updated movement.

Tracking information is provided by the applicable carrier and may not update immediately.

Delayed Tracking Updates

Tracking information may temporarily display:

  • Label created

  • Shipment information received

  • Limited tracking activity

  • No recent movement

  • Delayed carrier scans

This does not necessarily mean that the package has been lost.

Packages may continue moving through the carrier network before another tracking scan appears.

If tracking has not updated for an extended period, please contact us with your order number and tracking information so we can review the available shipment details.

Incorrect or Incomplete Shipping Information

Customers are responsible for providing complete and accurate shipping information during checkout.

If you notice an error after placing your order, please contact us as soon as possible at:

info@whymsg.com

We will make reasonable efforts to update the information before shipment when possible.

However, changes cannot be guaranteed after an order has entered processing or has been transferred to the shipping carrier.

WHYMS AWE is not responsible for delays, failed delivery attempts, or additional delivery costs resulting from incorrect or incomplete information provided by the customer.

Examples include:

  • Incorrect street address

  • Incorrect ZIP code

  • Missing apartment or unit number

  • Incorrect recipient name

  • Incorrect phone number

  • Incomplete delivery information

Address Changes

If you need to request an address change, please contact our Customer Support team as soon as possible.

Once a package has been shipped, the delivery address generally cannot be changed.

Carrier redirection may not always be available and may result in additional delays or charges.

Delivery Delays

Although we aim to provide reliable delivery estimates, occasional delays may occur because of circumstances outside our reasonable control.

These may include:

  • Severe weather

  • Public holidays

  • Carrier service interruptions

  • High shipping volumes

  • Transportation disruptions

  • Delivery access restrictions

  • Incorrect shipping information

  • Government restrictions

  • Other unexpected logistics circumstances

If your order experiences a significant delay, please contact our Customer Support team with your order number and tracking information.

Packages Marked as Delivered

If your tracking information shows that your package has been delivered but you cannot locate it, please:

  • Verify the shipping address on your order confirmation

  • Check around the delivery location

  • Check with household members or neighbors when appropriate

  • Check with reception, front desk, or building management when applicable

  • Review any available carrier delivery photographs or notices

  • Contact the shipping carrier for additional information

In some cases, carrier systems may display a delivery scan shortly before the package becomes physically available at the delivery location.

If the package is still missing, please contact us at:

info@whymsg.com

Please provide your order number and tracking information.

We will review the available shipment information and assist with the appropriate next steps.

Lost Packages

If your package appears to be lost during transit, please contact our Customer Support team.

Please provide:

  • Your full name

  • Order number

  • Tracking number

  • Shipping address

  • Description of the issue

We may need to contact the shipping carrier and allow reasonable time for a carrier investigation.

Any applicable replacement, refund, or other resolution will be determined after reviewing the available shipment and carrier information.

Damaged Packages or Products

Please inspect your package and products promptly after delivery.

If your package or product arrives damaged, please contact us as soon as possible and provide:

  • Order number

  • Tracking number

  • Description of the issue

  • Clear photos of the product

  • Photos of the external packaging

  • Photos of the internal packaging where applicable

  • Photo of the shipping label where applicable

Please keep the product and original packaging while the request is being reviewed.

Eligible damaged or defective product requests will be handled according to our Return & Refund Policy.

Refused or Undeliverable Packages

Packages may be returned to the sender because of circumstances including:

  • Incorrect or incomplete address

  • Unavailable recipient

  • Refused delivery

  • Failure to collect the package

  • Delivery access restrictions

  • Multiple unsuccessful delivery attempts

Where applicable and permitted, actual return-to-sender or redelivery expenses may apply.

If a package is returned to the sender, please contact us so we can review the available next steps.

Multiple Shipments

Products from the same order may occasionally be shipped separately.

If your order is divided into multiple shipments:

  • You may receive multiple shipping confirmation emails

  • Each package may have a different tracking number

  • Packages may arrive on different dates

You will not be charged an additional standard shipping fee solely because WHYMS AWE divides an order into multiple shipments.

Order Changes and Cancellations

If you need to request an order change or cancellation, please contact us as soon as possible.

We will make reasonable efforts to assist before the order has entered processing or shipment.

Once an order has entered processing, packing, or shipment, changes or cancellations cannot be guaranteed.

Orders that have already shipped generally cannot be cancelled and, after delivery, must be handled according to our Return & Refund Policy where eligible.

Public Holidays

Orders are not normally processed on Saturdays, Sundays, or U.S. public holidays.

Public holidays may affect both order processing and carrier transit times.

If a public holiday occurs during the estimated delivery period, the estimated delivery date may be extended accordingly.

Contact Us

For questions regarding shipping, tracking, delivery, damaged packages, or an existing order, please contact us:

WHYMS AWE

Phone:
+1 737-710-7023

Email:
info@whymsg.com

Business Address:
1745 Gaylord Dr
Austin, TX 78728
United States

Website:
www.whymsg.com

When contacting us regarding an existing order, please include your order number and the email address used during checkout whenever possible.

Thank you for choosing WHYMS AWE.