Terms of service

Welcome to WHYMS AWE.

These Terms of Service govern your use of www.whymsg.com and your purchase of products from WHYMS AWE.

By visiting our website, placing an order, or otherwise using our services, you agree to these Terms of Service and any policies referenced within them.

Please review these terms carefully before using our website or completing a purchase.

About WHYMS AWE

WHYMS AWE is an online jewelry retailer offering necklaces and selected fashion jewelry for modern, expressive, and everyday styling.

Our business contact information is:

WHYMS AWE

Phone:
+1 737-710-7023

Email:
info@whymsg.com

Business Address:
1745 Gaylord Dr
Austin, TX 78728
United States

Website:
www.whymsg.com

Eligibility to Use Our Website

By using this website or placing an order, you confirm that you have the legal capacity to enter into a purchase transaction under applicable law.

If you are using the website on behalf of another person or organization, you represent that you have the authority to act on their behalf.

You are responsible for ensuring that information provided to us is accurate, current, and complete.

Products and Product Information

WHYMS AWE aims to provide clear and accurate information about the products available through our website.

Product pages may include information such as:

Product name
Product images
Available colors or variants
Materials where provided
Dimensions where applicable
Product descriptions
Pricing
Availability

Customers should review the applicable product page carefully before completing a purchase.

Product availability may change without prior notice.

Product Images and Colors

We aim to display product images as accurately as reasonably possible.

However, actual product appearance may vary slightly because of:

Photography
Lighting
Screen settings
Device displays
Browser settings

Minor differences in color or appearance may occur.

Jewelry Care

Jewelry products should be handled and stored with reasonable care.

Where applicable, customers should review any product-specific care instructions included on the product page or with the product.

Normal wear, improper storage, misuse, exposure to chemicals, or other customer-caused damage may affect product appearance or condition.

Pricing

Product prices are displayed on the applicable product pages and during checkout.

Prices may change from time to time.

The price applicable to your order will be the price displayed during checkout when your order is submitted, subject to correction of material technical or pricing errors.

The final order total may include:

Product prices
Applicable discounts
Applicable taxes
Shipping charges where applicable
Other charges clearly disclosed before payment

Customers will have an opportunity to review the order total before completing payment.

Currency

The applicable transaction currency will be displayed during checkout.

If your payment account uses another currency, your bank or payment provider may apply:

Currency conversion charges
Foreign transaction fees
Exchange-rate adjustments

These charges are determined by the applicable financial institution or payment provider and are not controlled by WHYMS AWE.

Payment

Payment must be successfully authorized before an order can proceed through normal processing.

Available payment methods will be displayed during checkout.

Payment method availability may vary depending on:

Location
Device
Browser
Payment provider
Order details

Only payment methods displayed during checkout are available for the applicable transaction.

By submitting an order, you authorize WHYMS AWE and the applicable payment provider to process payment for the amount shown during checkout.

Payment Verification

Some orders may require additional verification for security or fraud-prevention purposes.

We may contact you to verify information including:

Billing information
Shipping information
Order details
Payment-related information

Order processing may be delayed if additional verification is required.

An order may be cancelled if required verification cannot be completed.

Declined Payments

If your payment is declined or unsuccessful, please verify the information entered or contact your:

Bank
Card issuer
Digital wallet provider
Payment provider

WHYMS AWE does not control independent payment authorization decisions made by financial institutions or payment providers.

Order Acceptance

Submitting an order does not necessarily mean that the order has been finally accepted for fulfillment.

After an order is submitted, you should receive an order confirmation at the email address provided during checkout.

An order may require additional review if there is an issue involving:

Payment authorization
Product availability
Incorrect customer information
Material pricing errors
Suspected unauthorized or fraudulent activity

If we cannot fulfill a paid order, we will contact you and process the applicable refund.

Order Information

Customers are responsible for reviewing order information before completing a purchase.

Please verify:

Product selection
Product variant
Quantity
Shipping address
Email address
Phone number
Billing information
Discounts
Final order total

If you notice an error after submitting your order, please contact us as soon as possible.

Order Changes and Cancellations

If you need to request an order change or cancellation, please contact us as soon as possible.

We will make reasonable efforts to assist before the order has entered processing or shipment.

Once an order has entered processing, packing, or shipment, changes or cancellations cannot be guaranteed.

Orders that have already shipped generally cannot be cancelled.

Eligible products may be returned after delivery according to our Return & Refund Policy.

Shipping Destination

WHYMS AWE currently ships eligible orders within the:

United States

Customers are responsible for providing complete and accurate delivery information.

Shipping Cost

WHYMS AWE currently provides:

Free Standard Shipping on All Eligible U.S. Orders

There is no minimum order value required for standard free shipping unless otherwise clearly stated.

If additional shipping services become available, any applicable charge will be displayed during checkout.

Order Cut-Off Time

Our daily order cut-off time is:

12:00 PM Eastern Time (New York Time)

Orders placed after the cut-off time may begin processing on the next business day.

Processing Time

Orders are normally processed within:

1–3 Business Days

Processing days are:

Monday – Friday

excluding weekends and applicable U.S. public holidays.

Shipping Transit Time

After an order has been processed and transferred to the applicable shipping carrier, the estimated transit time is:

6–9 Business Days

Carrier transit days are generally:

Monday – Friday

excluding applicable public holidays.

Estimated Total Delivery Time

The estimated total delivery timeframe is:

7–12 Business Days

This consists of:

Processing: 1–3 Business Days
Transit: 6–9 Business Days

Delivery estimates are not guaranteed delivery dates.

For complete shipping information, please review our Shipping Policy.

Tracking

After an order ships, tracking information will normally be sent to the email address provided during checkout when available.

Please allow up to:

48 Hours

for tracking information to become active or display updated movement after shipment confirmation.

Tracking updates are provided by the applicable carrier and may not appear immediately.

Delivery Delays

Delivery delays may occasionally occur because of circumstances outside our reasonable control, including:

Severe weather
Public holidays
Carrier interruptions
Transportation delays
High shipping volumes
Delivery access restrictions
Incorrect customer-provided information
Other logistics disruptions

Customers should contact us if an order experiences a significant delay.

Returns

WHYMS AWE accepts eligible returns for both:

Defective products
Non-defective products

Customers may request an eligible return within:

30 Days From the Date of Delivery

Return Condition

Returned products must be:

New Products Only

Eligible returns must generally be:

Unused
Unworn
In original condition
Free from damage or signs of use
Returned with applicable accessories or components
Returned with applicable packaging where required

Return Method

Approved returns must be completed:

By Mail

Customers must contact WHYMS AWE before sending any product back.

Return instructions and the applicable authorized return mailing information will be provided after the return request is reviewed.

Return Shipping Label

The return shipping label is:

Customer's Responsibility

Customers are generally responsible for obtaining and paying for the applicable return shipping label.

If an item was received damaged, defective, or incorrect, customers should contact us before returning the product so we can review the circumstances and provide appropriate instructions.

Restocking Fee

WHYMS AWE does not charge a restocking fee for eligible approved returns.

Restocking Fee: $0

Exchanges

WHYMS AWE accepts eligible exchanges within:

30 Days From the Date of Delivery

Exchange requests are subject to:

Product availability
Return eligibility
Product condition requirements

If the requested replacement is unavailable, another available resolution may be offered.

Refund Processing

Approved refunds are normally returned to the:

Original Payment Method

WHYMS AWE processes approved refunds within:

3 Days

after the returned product has been received, inspected, and approved where a return is required.

Banks, card issuers, digital wallet providers, or payment providers may require additional time for the funds to appear in the customer's account.

For complete return and refund requirements, please review our Return & Refund Policy.

Business Address and Return Address

The business address listed on our website is not automatically the return address.

Customers must contact WHYMS AWE before sending a return.

Do not mail returned products directly to our business address unless our Customer Support team specifically confirms that it is the authorized return location.

Promotions and Discount Codes

WHYMS AWE may offer promotional discounts from time to time.

Promotions may be subject to conditions including:

Expiration dates
Customer eligibility
Product exclusions
Minimum purchase requirements
Usage limits
Geographic restrictions
Combination restrictions

The discount shown during checkout is the discount applied to the applicable transaction.

Discounts generally cannot be applied retroactively after an order has been completed unless specifically stated otherwise.

Taxes

Applicable taxes may be calculated according to factors including:

Shipping destination
Order details
Applicable tax requirements

Any applicable tax amount will be displayed during checkout before payment is submitted.

Customer Accounts

If customer accounts are available, you are responsible for maintaining the confidentiality of your account credentials.

You are responsible for activity performed through your account where permitted by applicable law.

Please contact us promptly if you believe your account has been accessed without authorization.

Prohibited Uses

You may not use our website or services to:

Violate applicable laws or regulations
Commit or facilitate fraud
Submit false or misleading information
Interfere with website security or functionality
Attempt unauthorized access to systems or accounts
Introduce malicious software
Collect information about other users without authorization
Infringe intellectual property rights
Use automated systems in a manner that materially disrupts our services
Engage in activity intended to abuse our promotions, payments, returns, or refund processes

We may restrict access or cancel transactions where reasonably necessary to address suspected unlawful, fraudulent, or abusive activity.

Intellectual Property

Unless otherwise stated, website content owned by or licensed to WHYMS AWE may include:

Brand elements
Text
Graphics
Logos
Website design
Product descriptions
Original photographs
Other website content

Such content may be protected by applicable intellectual property laws.

You may use our website content for ordinary personal shopping purposes.

You may not reproduce, distribute, commercially exploit, or falsely represent protected content as your own without appropriate authorization.

Third-Party Intellectual Property

Third-party names, trademarks, logos, or other intellectual property belong to their respective owners.

Nothing on our website should be interpreted as establishing an affiliation, sponsorship, or endorsement unless expressly stated.

Third-Party Services

Our website may use or link to third-party services including:

Payment providers
Shipping carriers
Analytics providers
Advertising services
Social platforms
Other technology providers

These third parties may have their own terms and privacy practices.

WHYMS AWE does not control the independent operations of third-party services.

Privacy

Our collection and use of personal information are described in our Privacy Policy.

By using our website, you acknowledge that personal information may be processed as described in that policy and as permitted by applicable law.

Website Availability

We aim to keep our website accessible and functional.

However, website access may occasionally be interrupted because of:

Maintenance
Technical issues
Updates
Hosting problems
Network disruptions
Circumstances outside our reasonable control

We do not guarantee uninterrupted or error-free website availability.

Accuracy of Website Information

We aim to keep website information accurate and current.

However, typographical errors, technical errors, or outdated information may occasionally occur.

Where a material error affects an order, we may contact the customer to explain the issue and provide an appropriate resolution.

Disclaimer

To the extent permitted by applicable law, our website and services are provided subject to the terms and conditions stated on our website.

Nothing in these Terms of Service excludes or limits consumer rights that cannot legally be excluded or limited.

Limitation of Liability

To the extent permitted by applicable law, WHYMS AWE will not be responsible for indirect or consequential losses arising solely from circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of our website, violation of these Terms, or infringement of another party's rights.

This provision does not limit rights or protections available to consumers under applicable law.

Changes to These Terms

WHYMS AWE may update these Terms of Service from time to time to reflect changes in:

Business practices
Website functionality
Products or services
Legal requirements
Payment or shipping practices

The latest version will be published on this page.

Updated Terms will apply from their effective date where permitted by applicable law.

Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

No Waiver

If WHYMS AWE does not immediately enforce a provision of these Terms, that does not necessarily mean the provision has been waived.

Applicable Law

These Terms and transactions made through our website are subject to applicable federal, state, and local laws and regulations.

Nothing in these Terms limits any mandatory consumer protection rights available under applicable law.

Contact Us

If you have questions about these Terms of Service, our products, or an existing order, please contact us: